Sergonomics

SMS Program Terms — Surgical Intercom

Effective date: May 16, 2026

This page describes the Surgical Intercom SMS program operated by Sergonomics LLC.

Program name

Surgical Intercom — Perioperative Care Coordination.

Program description

Surgical Intercom sends time-sensitive text messages related to a patient's upcoming or recent surgical procedure. Messages include preparation reminders, day-of-surgery instructions, post-operative care reminders, and follow-up appointment check-ins. Patients may reply to acknowledge messages, ask questions, or request a callback from the surgical office.

How patients opt in

Consent is obtained in writing at the surgery scheduling visit conducted by the patient's surgeon's office. The patient signs an intake form that authorizes Sergonomics LLC to send SMS communications related to their surgical episode of care. A patient cannot be enrolled in Surgical Intercom without this signed consent. A copy of the consent form is available to carrier reviewers on request.

Message frequency

Message frequency varies by surgical phase. Typically:

  • 4–8 messages preoperatively over 2–4 weeks
  • 1–2 messages on the day of surgery
  • 6–12 messages postoperatively over 6 weeks

Some patients may receive additional messages based on their specific care plan.

Costs

Message and data rates may apply depending on your mobile carrier and plan. Sergonomics does not charge patients to receive or reply to messages.

Opt-out

You may opt out at any time by replying STOP to any Surgical Intercom message. After replying STOP, you will receive a single confirmation message and will no longer receive program messages. To opt back in, contact your surgeon's office.

Help

Reply HELP to any Surgical Intercom message to receive contact information for support. You may also email contact@sergonomics.com.

Supported carriers

The program is compatible with major U.S. carriers (AT&T, T-Mobile, Verizon, and others). Carriers are not liable for delayed or undelivered messages.

Sample messages

Examples of messages a patient may receive (actual messages are tailored to the patient's procedure and timeline):

  1. "Hi Mary, this is Dr. Gordon's office. Your right TKA is scheduled for May 28. Please stop ibuprofen and other NSAIDs starting May 21. Reply ACK to confirm. Reply HELP for help. Reply STOP to opt out."
  2. "Reminder: NPO after midnight tonight. Arrive at the surgery center at 6:00 AM. Wear loose clothing. Reply HELP for help. Reply STOP to opt out."
  3. "Day 3 post-op check-in: how is your pain on a 0–10 scale? Reply with a number. Increasing redness, drainage, or fever above 101.5°F — contact the office or go to the ER. Msg & data rates may apply."
  4. "Your 2-week post-op visit with Dr. Gordon is Tuesday, June 11 at 9:30 AM. Reply ACK to confirm. Reply STOP to opt out."

Privacy

SMS data is handled according to our Privacy Policy. We do not sell or share your mobile number with third parties or affiliates for marketing or promotional purposes.

Contact

Sergonomics LLC
Princeton, NJ 08540
contact@sergonomics.com