How patients opt in to SMS

At Sergonomics, every patient who receives text messages from us has signed a paper consent form in person, in the surgeon's office, during their pre-operative visit. We do not collect mobile numbers through web forms, third-party lists, or any digital channel. Consent is always explicit, written, and witnessed.

The consent process

Pre-operative office visit. The patient meets with their surgeon to plan their procedure. SMS enrollment is offered as an optional service to support their surgical journey.
Consent form review. The surgeon or clinical staff walks the patient through the SMS Consent Form, explaining what messages they will receive, how often, and how to opt out at any time.
Patient signs the paper form. The patient writes their mobile number, signs, and dates the form. The form is countersigned by the clinician and retained in the patient's medical record.
Mobile number is entered into Surgical Intercom. Office staff manually enter the patient's mobile number into the Sergonomics platform. No bulk imports, no purchased lists.
Patient receives a confirmation SMS. Within minutes of enrollment, the patient receives a welcome message confirming their enrollment, the message frequency, and the keywords to manage their subscription (HELP, STOP).

The consent form

This is the exact form patients sign in the office.

Sergonomics LLC — Surgical Intercom

Patient Mobile SMS Consent Form

Patient name:

Date of birth:

Mobile number:

Carrier:

By providing my mobile number and signing below, I consent to receive text messages from Sergonomics LLC and my surgeon's office regarding my surgical care, including preparation instructions, recovery check-ins, magic-link authentication, and reminders. Message frequency varies. Message and data rates may apply. I understand I can reply STOP at any time to opt out, or HELP for assistance. I understand my mobile number will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.

Patient signature:

Date:

Clinician signature:

Date:

Form retained in patient medical record. Sergonomics LLC · sergonomics.com · contact@sergonomics.com

What patients receive after enrollment

The first message every patient receives after their mobile number is enrolled:

Welcome to Sergonomics — Dr. Gordon's surgical care text service. You'll receive messages about your surgery preparation, recovery, and check-ins. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.

Managing your subscription

STOP

Reply STOP at any time to immediately unsubscribe from all messages. You will receive one final confirmation message.

HELP

Reply HELP for assistance. You will receive a response with contact information and a link to our SMS Terms.

START

If you previously opted out, reply START to re-subscribe. You can also re-enroll at any office visit.

Message frequency and rates

Message frequency varies depending on where you are in your surgical journey. Patients typically receive between two and five messages per week in the pre-operative period, daily messages in the first week of recovery, and fewer messages as recovery progresses. Message and data rates may apply according to your mobile carrier plan. Sergonomics does not charge for messages.

Privacy and data handling

Mobile numbers, consent records, and SMS content are treated as protected health information. Sergonomics LLC will not sell, rent, or share your mobile number, opt-in information, or text-messaging consent with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy and SMS Terms for full detail.

Last updated: May 2026. Sergonomics LLC · Princeton, NJ · contact@sergonomics.com